For that, we want to thank Rodrigo and acknowledge a job well done!” R-E-S-P-E-C-T It was as if he had been part of our team for years – he knew exactly what questions to ask and what routes to take to guide us successfully. Rodrigo was immediately part of the team. When I reached out to Rodrigo, he jumped in and helped us find a solution that satisfied the customer and helped us advocate for our customer. While the issue wasn’t the most complex, it was one that could have caused business interruption, which made it highly visible. “I want to take a moment to recognize Rodrigo for his tremendous support on a recent issue we faced with our customer. In this scenario, Rodrigo’s expertise and attitude let him slide right into the team dynamic and contribute to the win – like Fred Van Fleet coming off the bench in the second half. Our mission as an outsourcer is to be a seamless extension of our client’s team. Well done, Megan!” Teamwork Makes the Dream Work So, this really means more than you could have known. And I just had a minor surgery and so baking cupcakes this year was not in the cards for us. My daughter is having difficulty with making solid friendships in school and not having cupcakes tomorrow would just make things harder for her. Thank you so much for this kind and considerate response to my situation. In this customer’s case, the problem of her missing cupcakes went far deeper than you would assume on the surface.

Simply put, you never know what small thing may have been the last straw for the customer. We focus our soft skills training on assessing each individual issue from the customer’s perspective.

Megan received these kudos from a customer of our eCommerce grocery retail client. All I know is… my issue is gone.” Never Underestimate the Importance of Cupcakes He came strutting through the mist, like a gazelle, so majestic and mystical. We can only guess at what our agent William did to deserve such glowing (and hilarious) praise, but we’re sure his creative communication, speedy problem-solving, and on-point empathy did the trick. This is hands-down the best customer kudos of the year.

Customer service kudos